Donor Bill of Rights
Philanthropy runs on trust. These are the ten things every RobinHood donor is entitled to — not as a courtesy, but as a standard you can hold us to.
Every donor has the right to…
- Know our mission, and how we intend to use your gift. Before you give, you should be able to see what we do, which program your money enters, and what it is expected to buy. Our donation page states this for every amount.
- Know who governs us. Our board of directors is named on our About Us page. The board is unpaid, meets quarterly, and is responsible for holding management to account.
- See our financial statements. Audited financials and our Form 990 are published every October and are available on request at any time, including executive compensation.
- Have your gift used as you intended. Designated gifts go to the program you chose. If that program is fully funded or closes, we will contact you before redirecting your gift.
- Be thanked properly. Every gift receives an acknowledgement and a receipt suitable for tax purposes, without a follow-up appeal attached to it.
- Privacy and discretion. Your information stays with us. We do not sell, rent, trade or share donor data for anyone else’s fundraising, and any gift can be anonymous. See our Privacy Policy.
- A professional relationship. Anyone who contacts you on our behalf is a member of our staff or a trained volunteer, and will say so. We do not use commission-based fundraisers or high-pressure tactics.
- Straight answers. Ask us anything — overhead ratio, a program that failed, why a metric moved the wrong way — and you will get a direct answer or an honest “we don’t know yet.”
- Control over how we contact you. You decide the channel and the frequency, and you can stop hearing from us entirely with one email or one phone call.
- Change your mind. Cancel a monthly gift whenever you like, with no explanation required, and ask for a refund within 30 days of any gift for any reason. We will process it in full.
How we hold ourselves to this
- Our board’s audit committee reviews donor complaints every quarter.
- Fundraising costs are reported as a separate line in our published financials — 5% of expenses in FY2025.
- We do not pay commissions or finder’s fees on gifts.
- We do not accept gifts with conditions that would compromise our independence, our program integrity, or the dignity of the people we serve.
If we fall short
Tell us. Our Donor Advocate answers directly to the board’s audit committee, and will respond within five business days.
Donor Advocate, RobinHood Help Us, Inc.
1750 Sherman Street, Suite 900, Denver, CO 80203
(303) 555-0148 · donors@robinhoodhelpus.org